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    Returns & Refunds

    If you have changed your mind and the product is unopened, you may return products purchased on terrakaiskin.com within 30 days, for a refund.   Email us at hello@terrakaiskin.com with your order number.  We will supply a reference number and return address. 

    The refund will be processed within 10 days of receiving the unopened product to our warehouse, in the same form payment was made.

    In the unlikely event your product is faulty or damaged and purchased on terrakaiskin.com you may contact us for a replacement.   Please contact us within 7 days of delivery by emailing hello@terrakaiskin.com with details of the fault/damage, a photo of damage if relevant and your order number. 

    You are responsible for postage costs for returns, and assume any risk of loss, theft or damaged goods during transit.  

    Cancelling orders

    If you have placed an order in error and payment is successful, we will do our best to process a cancellation at your request, before the items are shipped. 

    If you wish to cancel an order, please contact us by e- mail to hello@terrakaiskin.com and add CANCELLATION in the subject line.  As we aim to process orders as quickly as possible, we can not guarantee a successful cancellation.

    If you have any further enquiries regarding refunds, returns or cancellations, please contact us at hello@terrakaiskin.com

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