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    Take our “Skin Quiz” and find out which range is most suitable for your skin type and goals. If you are unsure please contact Customer Service via email at: hello@terrakaiskin.com

    All of our products are made in Australia and our team is headquartered on the Gold Coast, Queensland.

    We source our ingredients from Australian suppliers using Australian ingredients, including many botanical Australian ingredients.

    We are against animal testing and do not test on animals. Our products are tested by humans i.e. us at Terrakai Skin HQ.

    Most definitely. We believe in natural and clean ingredients. Our products are formulated with natural and naturally derived ingredients that are nourishing for your skin.

    Most of our products have a shelf life of 12 months once opened. We recommend you store all products in a cool, dry place and away from direct sunlight.

    We’re obsessed about clean and natural beauty and as a result we carefully review and analyse every single  ingredient that goes into our products. We do this to make sure they are safe, natural or naturally derived, and effective. Harsh chemicals have no place in our products. Ingredients such as parabens, phthalates, silicon, mineral oil, sulfate (SLS), PEGs, talc, and microplastics are strictly banned from Terrakai products.

    Our cartons are sustainably sourced and contain recyclable materials. Empty cartons and containers can be recycled according to local regulations. Check your local recycling facilities to see what is accepted. Packing materials are necessary to protect products from damage in transit; however we aim to use as little packaging as possible and also make sure that is made from recyclable materials.

    As its name suggests, the Kangaroo Paw flower - botanical name Anigozanthos - has a distinctive claw-like flower that closely resembles a Kangaroo Paw. Native to Western Australia, this velvety flower blooms in bright shades of red, green and yellow that are as striking as they are unique. For centuries, Indigenous Australians have harnessed the Kangaroo Paw plant as a powerful, healing ingredient in plenty of traditional recipes. In the skincare world, its unique healing and soothing properties make it one of the best natural ingredients for all skin types. Read more about Kangaroo Paw here.

    At Terrakai Skin we are committed to helping you achieve the brighter, smoother, more even-toned skin you deserve. If for any reason you are not 100% satisfied with any of our products we offer a Money Back Guarantee. Please visit our Money Back Guarantee Policy for more information.

    Tracking is available only once an order has been picked up from the warehouse.

    Your tracking number was sent to you by email in your shipping confirmation email.

    Don’t have it? Email us us at hello@terrakaiskin.com and we’ll help you get it.

    We provide FREE standard shipping for USA customers for orders over $120, and FREE  standard shipping for Australian customers. For more information please visit our Shipping Policy

    Less than 24 hours order processing time Monday - Saturday.  For Sunday, 24-48 hours order processing time.Orders to USA arrive within 9-12 business days.Shipping within Australia takes 2-5 business days. For more shipping information please visit our Shipping Policy

    Yes, however there are some countries we do not ship to.  Your order is shipped from our warehouse in Australia.  For more information about shipping, please visit our Shipping Policy

    For payment by debit/credit cards, we accept VISA, MasterCard, and AMEX. We also accept payments via PayPal, ApplePay and Afterpay USA.

    At Terrakai Skin we want you to love our products just as much as we love them. If you have any concerns about your purchase, please contact us immediately and we will do absolutely everything we possibly can to address your concerns. You can read our Returns and Refund Policy here

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